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Shipping policy
VELLURIS SHIPPING POLICY
At Velluris, we're committed to getting your baby essentials to you safely and quickly.
SHIPPING COSTS
We offer FREE SHIPPING on all orders within the United States. So what you see is what you pay at checkout.
PROCESSING TIME
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You'll receive an email confirmation with tracking information once your order ships.
DELIVERY TIME
Standard Delivery: 10-15 business days from order date
Please note that delivery times are estimates and may vary based on your location and carrier delays.
TRACKING YOUR ORDER
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to your door.
SHIPPING LOCATIONS
We ship worldwide! We deliver to addresses in the United States and internationally.
UNITED STATES
Free shipping on all US orders.
Delivery: 7-15 business days
INTERNATIONAL SHIPPING
We ship to most countries worldwide.
Shipping: FREE (included in product price)
Delivery: 15-30 business days depending on destination
Please note: International orders may be subject to customs fees, duties, or taxes imposed by your country. These fees are the responsibility of the customer and are not included in your order total.
DELIVERY ISSUES
If your package shows as delivered but you haven't received it:
- Check with neighbors or building management
- Look for delivery notices
- Contact us at velluris.shop@gmail.com within 48 hours
For lost or damaged packages, please contact us immediately at velluris.shop@gmail.com with your order number and photos (if damaged). We'll work with you to resolve the issue quickly.
UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we'll contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
ADDRESS CHANGES
Need to change your shipping address? Contact us at velluris.shop@gmail.com as soon as possible. We can only modify addresses before the order ships.
HOLIDAYS & DELAYS
Please allow extra time for delivery during peak seasons and holidays. Carrier delays due to weather, natural disasters, or other events beyond our control may affect delivery times.
QUESTIONS?
For any shipping questions or concerns, reach out to us at velluris.shop@gmail.com
Last updated: December 20, 2025